Terms of service

Introduction

This Terms of Service (“Terms”, “Agreement”) establishes the legally binding conditions under which MailWoods (“we”, “our”, “us”) provides its technical configuration and setup services to the customer (“you”, “Client”, “User”). MailWoods specializes in email system setup, configuration, DNS integration, routing optimization, and authentication alignment for a variety of industry-standard platforms including but not limited to Cloudflare, Gmail SMTP, Google Workspace, Microsoft Outlook/M365, Zoho Mail, and cPanel/hosting-based systems. By using, accessing, purchasing, or engaging with any service provided by MailWoods, the Client expressly agrees to comply with these Terms in full, without modification or exception. If a Client does not accept these Terms, they must not use the Service under any circumstances. The use of MailWoods signifies full acknowledgment that our services are technical, configuration-based, and one-time in nature, and that no form of performance guarantee, hosting provision, inbox guarantee, storage facility, or continuous management is included unless explicitly stated. MailWoods provides services strictly as a technical facilitator to configure systems chosen by the Client and is not affiliated with or endorsed by Google, Microsoft, Zoho, Cloudflare, or any other third-party service provider.

By accessing or using MailWoods, creating an account, or purchasing any service, you agree that these Terms of Service are binding and automatically incorporate all other MailWoods policies, including the Privacy Policy, Refund Policy, and the Service & Compliance Policies. Together, these four policies form the complete legal agreement between you and MailWoods. If you do not agree with any part of these Terms or any of the associated policies, you must discontinue use of the platform and refrain from purchasing any service.

Definitions

For the purposes of clarity, the following definitions apply throughout this Agreement:

“Service” refers to any technical setup, configuration, DNS adjustment, email routing activation, authentication setup (SPF, DKIM, DMARC), mailbox initialization, admin-panel configuration, system linking, account verification, forwarding setup, third-party integration, and related technical acts performed by MailWoods.

“Client” or “User” means any individual, business entity, staff member, or representative who purchases or receives services from MailWoods. The Client is solely responsible for ensuring access, providing complete information, maintaining credentials, and complying with all legal responsibilities related to their domain and email usage.

“Third-Party Provider” includes, without limitation, Google Workspace, Gmail, Microsoft Outlook/M365, Zoho Mail, Cloudflare, domain registrars, DNS providers, web hosting companies, and any platform that MailWoods interacts with solely for configuration purposes.

“Setup Completion” is achieved when MailWoods applies all required DNS records, completes platform configuration, activates routing, performs functional testing, and provides the Client with screenshots or evidence of successful test email transmission.

“Temporary Access” refers to Client-provided login credentials, admin rights, or session approvals required for a limited time solely to perform configuration tasks. MailWoods does not store, retain, or reuse Client passwords after completion.

“Voucher” refers to a one-year service credit applied when the Client fails to provide required access, OTPs, verification approvals, or availability needed to begin the setup.

These definitions apply universally and override any verbal or informal interpretations.

Purpose of Service

The primary purpose of MailWoods is to serve as a technical implementation partner that configures email environments as requested by the Client. MailWoods does not create, supply, or host email services; instead, it configures the systems that belong to the Client. All work performed is limited strictly to the technical tasks required to make the Client’s chosen email system functional. The Service does not include long-term maintenance, guarantee of email performance, inbox delivery assurance, spam resolution, troubleshooting unrelated to the setup, or ongoing management of third-party platforms. Clients purchasing from MailWoods acknowledge that the Service is a “setup-only” technical solution, and that ongoing functionality depends on third-party providers, DNS stability, Client-side handling, sending behavior, compliance with policies, and external mail server rules.

Nature of Service (Setup-Only, No Hosting, No Performance Guarantee)

MailWoods provides one-time configuration services only. This means that MailWoods does not host emails, store data, maintain accounts, guarantee uptime, or ensure future functioning once the configuration has been completed. All email sending limits, spam filtering, inbox placement, storage availability, system restrictions, and long-term service reliability depend entirely on external providers such as Gmail, Workspace, Microsoft, Zoho, or hosting companies. MailWoods does not modify or interfere with these providers’ policies, algorithms, or deliverability systems.

After the setup is completed and proof is provided, MailWoods has no responsibility for issues arising from:

Client password changes
DNS changes made by the Client
Third-party outages
Policy updates by Google/Microsoft/Zoho
Spam filtering or deliverability problems
Storage limitations
Local device/software errors
External blocking or blacklisting

The Client agrees that MailWoods’ service ends at the point when the configuration is successfully completed and demonstrated through proof.

Eligibility & Acceptance of Terms

By purchasing or using MailWoods, the Client confirms that they are at least 18 years old and legally capable of entering into a binding contract. The Client accepts that they are responsible for all actions taken on their domain, DNS, or email accounts, and that providing access to MailWoods is voluntary and required solely for service completion. The Client further acknowledges that MailWoods does not provide refunds except under the single scenario where MailWoods cancels the order before starting any work. Engaging with the Service constitutes full acceptance of this Agreement, and partial acceptance or conditional acceptance is not permitted. These Terms supersede any verbal communication, informal discussion, or expectation not explicitly stated here.

Cloudflare Access or Member Invitation

To carry out any form of DNS-related configuration, verification, routing authentication, MX mapping, or SPF/DKIM/DMARC alignment, MailWoods requires direct access to the Client’s Cloudflare account. If the Client’s domain is already connected to Cloudflare, the Client must add MailWoods as a Member with DNS-only permissions. This limited-access invitation is essential and must remain active throughout the entire configuration process. Cloudflare access enables MailWoods to evaluate existing DNS structures, remove conflicting records, replace outdated routing entries, publish authentication frameworks, and ensure email delivery consistency. The Client acknowledges that without Cloudflare access, no part of the technical setup can begin or be completed.

If the Client’s domain is not connected to Cloudflare, MailWoods will require access to the Client’s domain registrar to change nameservers and establish Cloudflare onboarding. This step is mandatory for clients who opt for Cloudflare Email Routing setup. The Client must provide such access promptly, approve OTPs, authorize Cloudflare changes, and remain available for verification verifications. Upon completion, MailWoods encourages the Client to revoke Member access for security, and MailWoods deletes all related credentials permanently. MailWoods never stores Cloudflare passwords or attempts unauthorized access beyond the specific technical scope.

Domain DNS Provider Access (If Cloudflare Is Not Activated)

When Cloudflare is not in use, MailWoods requires full DNS access to the Client’s registrar (e.g., GoDaddy, Namecheap, Hostinger, Bluehost, BigRock, Dynadot, Porkbun, Cloudflare Registrar, or any hosting-level DNS interface). This access is required to perform DNS-level tasks necessary for the activation of email services such as Google Workspace, Microsoft 365, Zoho, cPanel mail, or Gmail SMTP. These tasks include—but are not limited to—adding or modifying MX, TXT, CNAME, SRV, SPF, DKIM, DMARC, and verification records.

This access is temporary and used exclusively to execute the tasks required for successful completion. MailWoods does not modify any non-email-related DNS entries unless explicitly requested by the Client. The Client acknowledges that DNS propagation times vary from 5 minutes to 24 hours or more, and such delays are outside the control of MailWoods. If the Client makes changes to DNS during or after the configuration without informing MailWoods, the resulting errors, failures, or disruptions are solely the responsibility of the Client.

MailWoods deletes all DNS login information immediately after the work is done and recommends that the Client update their DNS provider password for security.

Gmail Login or App Password Access

MailWoods may require temporary Gmail access to perform technical configuration tasks such as enabling IMAP, generating an App Password, performing SMTP validation, and sending test emails. MailWoods does not read, store, monitor, analyze, or download any emails, inbox content, or personal data at any time. All provided access is used strictly for configuration purposes only. After the setup is completed, MailWoods permanently deletes all temporary access credentials and strongly advises the Client to change their main Gmail password for additional security. However, the Client must not delete or modify the App Password that was created for SMTP, as removing or altering it will immediately break the email sending functionality.

Failure to provide timely Gmail access or delays in OTP approvals will result in the service being placed on hold and converted into a one-year valid service voucher, with no refund applicable.

Google Workspace Admin Access

For Google Workspace setup—including domain verification, MX configuration, SPF/DKIM/DMARC authentication, user mailbox creation, admin-level routing, and system activation—the Client must provide Super Admin access to their Google Workspace admin console. This access is critical, as Workspace restricts many configuration tasks solely to Super Admins. Without this level of access, MailWoods cannot activate or stabilize email delivery, authentication, or routing.

The Client must also ensure that their Workspace subscription is active and billed correctly. MailWoods does not provide Workspace subscription management, payment reminders, billing support, or troubleshooting for subscription failures. If Google Workspace requests additional verification documents, business details, or ownership proofs, the Client must provide these directly to Google. MailWoods is not responsible for Google’s verification process or any delays, rejections, or policy restrictions imposed by Google.

Microsoft Outlook / M365 Global or Admin Access

For configurations involving Microsoft Outlook or Microsoft 365 (Business/Enterprise), the Client must provide Global Admin or Exchange Admin access. This access is required to configure mailbox routing, DNS verification, domain linking, anti-spam authentication, and advanced mailflow settings. Microsoft requires strict identity validation and may trigger security notifications, approvals, or login protection alerts. The Client must approve all such prompts in real-time.

MailWoods cannot initiate, proceed with, or complete the Outlook/M365 setup without adequate admin-level access. Any subscription failure, licensing issue, account lockout, or Microsoft-side restriction is solely the responsibility of the Client. MailWoods provides configuration only and is not responsible for Microsoft systems, downtime, or policy enforcement.

Zoho Super Admin Access

If the Client chooses Zoho Mail as their email service provider, MailWoods will require Zoho Super Admin access. This access allows MailWoods to add verification records, configure MX entries, enable SPF/DKIM/DMARC, create user mailboxes, activate routing, and finalize system alignment. Zoho’s verification process may require SMS OTPs, email confirmations, business authorization, or domain revalidation. The Client must remain responsive throughout the process.

Zoho subscriptions, renewals, limitations, account approvals, and verification outcomes remain the responsibility of the Client. MailWoods performs configuration only and does not influence or bypass Zoho’s approval mechanisms.

Hosting / cPanel Access

If the Client uses hosting-based email (cPanel/DirectAdmin/Plesk), MailWoods may require hosting control panel access to configure DNS or mailbox routing. This access will be used only for technical configuration and will never be used for accessing personal data, databases, website files, or unrelated systems.

OTP, Verification & Security Approvals

All email setup work requires continuous OTP approvals, login confirmations, identity verifications, and device authorizations. The Client must remain online and instantly approve each prompt. If the Client fails to approve OTPs or delays verification, the setup cannot proceed, and the order will convert into a one-year voucher. No refund will be provided in such cases.

Temporary Access Rules

All access provided is temporary. MailWoods uses it only during the configuration window and deletes all credentials after completion. MailWoods never stores passwords, account secrets, or sensitive data.

User Real-Time Availability Requirement

The Client must stay available during the entire setup session. Gmail, Workspace, Outlook, Zoho, Cloudflare, and DNS providers frequently require real-time confirmation to approve security, login, or verification actions. If the Client is unavailable or non-responsive, setup will pause and later convert into a voucher.

User Responsibilities

The Client acknowledges that the success and timely completion of the Service is dependent upon their full cooperation and accurate participation. The Client is solely responsible for providing correct email addresses, functional domain details, DNS access, Cloudflare credentials or membership approvals, Workspace/Outlook/Zoho admin rights, and any additional verification or authentication information required during setup. The Client agrees to remain available during the entire configuration process to approve OTPs, login confirmations, device authentications, and identity validations requested by Gmail, Google Workspace, Microsoft, Zoho, Cloudflare, or their DNS provider. Any delay or failure to approve such prompts will result in immediate suspension of the setup and the order being converted into a one-year valid voucher, without eligibility for refund.

The Client must maintain the security of their account, device, browser, and login information at all times. MailWoods is not responsible for issues caused by outdated browsers, incorrect time settings, lack of storage space, antivirus restrictions, ISP-level blocks, or device-specific problems. The Client agrees to comply with all global and regional rules regarding email usage, legal compliance, spam restrictions, anti-abuse protocols, and data protection requirements. Any misuse, incorrect settings, unauthorized third-party access, or illegal use of the configured email account remains the sole responsibility of the Client. MailWoods provides technical setup only and shall not be held liable for any consequences arising from the Client’s post-setup behavior or actions.

MailWoods Responsibilities

MailWoods is responsible solely for performing the technical setup, configuration, routing, and DNS adjustments necessary to activate the Client’s chosen email system. MailWoods is not responsible for hosting emails, maintaining inboxes, providing SMTP servers, ensuring long-term performance, or guaranteeing deliverability. Our responsibility begins at the time of configuration and ends upon demonstration of a successful test email and delivery of completion proof in the form of screenshots. MailWoods is not required to monitor account activity, supervise client behavior, track email performance, troubleshoot third-party outages, fix issues caused by Client mistakes, or maintain any external platform once the setup process has concluded.

MailWoods does not provide legal, financial, or compliance advice regarding how the email account should be used. The Client is solely responsible for following anti-spam guidelines, country-specific regulations, or business compliance rules. MailWoods provides no verbal guarantees, no long-term commitment, and no performance-related assurances. All services are provided strictly on a one-time basis, and any future adjustment, reconfiguration, or troubleshooting lies outside the scope of our responsibility unless specifically purchased through a paid support service.

Prohibited Activities (Strict Enforcement)

The Client is strictly prohibited from using the configured email system or MailWoods services for any of the following activities:

Sending unsolicited bulk emails (spam)
Phishing, scamming, fraud, or identity impersonation
Harassment, threats, or abusive communication
Illegal business operations or unverified financial schemes
Malware distribution, harmful attachments, or unauthorized data transmission
Using the email for fake identities, deception, or unethical practices
Attempting to bypass limits set by Gmail, Workspace, Outlook, Zoho, or any other provider
Engaging in activity that may cause blacklisting or domain reputation damage

MailWoods reserves the right to permanently ban the Client from future services if any such activities are detected, suspected, or reported. No refund will be issued for accounts terminated due to prohibited usage.

Email Sending Limit Disclaimer

The Client acknowledges that MailWoods has absolutely no control over email sending limits imposed by Gmail, Google Workspace, Outlook, Microsoft 365, Zoho Mail, cPanel email providers, or any other email service provider. These limits are strictly defined by the respective companies, and MailWoods cannot modify, increase, or bypass them under any circumstances. Common examples include Gmail’s 500 emails/day limit and Workspace’s 2,000 emails/day limit, but limits may vary due to reputation, domain history, subscription level, account age, or provider policies.

MailWoods provides configuration only and does not offer any guarantee regarding how many emails the Client can send, receive, or process per day. Limitations, rate restrictions, throttling, or temporary blocks imposed by providers are completely outside the control of MailWoods and do not qualify for refunds, free fixes, or support beyond what is included in the 30-day support window.

Storage, Device & Local Environment Responsibilities

The Client is solely responsible for ensuring that their mailbox has adequate storage space to send and receive emails. If the email service stops functioning due to storage limitations, this will not be considered a setup failure. Additionally, the Client must maintain correct system time, date, browser configuration, security permissions, and device-level settings. MailWoods cannot be held responsible for issues caused by outdated devices, incorrect time zones, slow internet connections, firewall restrictions, VPN interference, or any software or hardware malfunction on the Client’s side.

If mobile or desktop email apps fail to sync due to device-level issues, outdated software, misconfigured settings, or manufacturer limitations, MailWoods is not liable. Device configuration is not part of the setup package unless purchased as an add-on service.

DNS Stability & User-Induced Issues

The Client understands that DNS plays a critical role in email functionality. If the Client modifies, deletes, or misconfigures DNS records after the setup—even unintentionally—the entire email system may break. MailWoods is not responsible for any issues arising after the Client alters DNS records, changes nameservers, or connects other platforms that overwrite DNS entries. Such disruptions do not qualify for refunds or free fixes. Reconfiguration will only be performed as a paid service.

DNS propagation delays are controlled by registrars and ISPs, not by MailWoods. The Client must wait for propagation to complete and acknowledges that temporary disruptions during propagation are normal and outside the control of MailWoods.

No Performance / Inbox Guarantee

MailWoods makes no representations or warranties regarding inbox placement, speed of delivery, spam folder avoidance, or deliverability. These outcomes depend entirely on external providers, domain reputation, mailbox history, sending behavior, content quality, recipient filters, and global email security policies. MailWoods cannot guarantee that emails will reach the inbox of every recipient, and such performance issues do not qualify for refunds or compensation. All services are provided strictly on an “AS-IS” basis.

Payment Terms

All payments for MailWoods services must be made in full at the time of purchase. The Client acknowledges that MailWoods offers technical setup services that begin immediately upon access approval, verification initiation, or DNS-level assessment. Therefore, all payments are classified as payments for technical labor and configuration expertise. MailWoods does not offer subscription-based hosting or long-term services unless explicitly purchased as add-ons. Any taxes, gateway fees, currency conversion charges, or international transaction fees imposed by banks or payment processors remain the Client’s responsibility.

MailWoods reserves the right to withhold service and refuse configuration if payment has not been confirmed, verified, or processed successfully. Payments made under fraudulent names, unauthorized account access, or through deceptive means may result in immediate service cancellation and potential legal action.

No Refund Policy (Final & Irrevocable)

The Client agrees and acknowledges that MailWoods operates strictly under a NO REFUND policy for all services once the configuration process has begun. The setup begins at the moment MailWoods receives access credentials, is added as a Cloudflare Member, receives DNS login, starts verification attempts, reviews domain structure, or engages in any form of preliminary technical action—regardless of whether the Client sees visible progress.

Refunds are not issued for:

Incorrect details provided by the Client
Delayed OTP approvals
Failure to provide access
DNS or domain issues
Workspace/Outlook/Zoho verification problems
Gmail limits
Spam/promotions delivery
Technical restrictions from Google, Microsoft, Zoho, Cloudflare
User-caused DNS errors
Device problems
User unavailability
Third-party downtime
Setup already started or partially completed
Setup fully completed

This clause is absolute, non-negotiable, and universally applicable.

Refund Only If MailWoods Cancels Before Work Begins

A refund will be issued ONLY under one condition:
MailWoods itself decides to cancel the order before starting any work.

This means:

No access was used
No DNS inspection was done
No verification attempt was made
No login executed
No preparatory technical work started

If MailWoods voluntarily cancels the order before beginning setup, the full amount will be refunded to the Client.
This is the ONLY refund scenario.

Voucher Validity (1-Year Access Credit)

If the Client fails to provide required access (Cloudflare, DNS, Gmail, Workspace Admin, Outlook Admin, Zoho Admin), or fails to approve necessary OTPs, verification prompts, or login authorizations, the order will be automatically converted into a 1-year valid voucher.

This voucher:

Holds the full value of the purchased service
Allows the Client to return anytime within 12 months
Can be used to redeem the same service later
Is non-transferable and non-refundable
Cannot be converted into cash

Once an order is converted into a voucher, no refund will be provided under any circumstances.

30 Days Support Policy

MailWoods offers a complimentary 30-day support window starting from the moment setup completion proof is delivered. Support includes assistance with issues directly related to the original setup completed by MailWoods.

Support does NOT include:

DNS changes made by the Client
Password modifications
New device setup
New email IDs
Workspace/Outlook/Zoho billing issues
Gmail/Zoho/Outlook downtime
Spam complaints
Google blocks
Lost passwords
Third-party errors
Storage problems
Client-side misconfigurations

Any issue caused by the Client will require a paid support session.
MailWoods reserves the right to refuse support if misuse, negligence, or policy violations are detected.

Dispute, Chargeback & Fraud Handling

The Client agrees not to initiate chargebacks, disputes, or reversals through banks, PayPal, Stripe, Razorpay, or any financial institution after purchasing MailWoods services. MailWoods treats any such attempt as fraudulent behavior unless explicitly proven otherwise.

If a dispute is initiated:

MailWoods will submit evidence including test emails, screenshots, access logs, communication history, and timestamps.
MailWoods will challenge the claim legally and directly with the payment processor.
The Client’s service will be terminated permanently.
The Client will be banned from all future MailWoods services.

False disputes are considered breach of contract and may result in legal action, including but not limited to:

Civil claims
Compensation for damages
Service suspension
Legal reporting

MailWoods retains full legal rights to pursue damages for fraudulent chargeback attempts.

Completion Proof (Test Email + Screenshots)

MailWoods marks the service as Completed when:

Required DNS, routing, and configuration steps are finalized
A successful test email is sent
Screenshots, logs, or configuration proof are delivered to the Client

This documentation constitutes final and irrefutable evidence of service completion. Once completion proof is provided:

No refund is possible
No dispute is acceptable
No reversal is permitted

The Client agrees that test email success conclusively proves that the Service was delivered in full.

Third-Party Service Dependency Disclaimer

The Client acknowledges that the successful operation of their email system depends entirely on external third-party providers such as Google Workspace, Gmail, Microsoft Outlook/Office 365, Zoho Mail, Cloudflare, and the Client’s domain registrar or hosting provider. MailWoods functions purely as a technical setup facilitator and has no control over the functionality, uptime, policy enforcement, restrictions, or operational decisions made by these independent platforms. The Client agrees that any outage, security block, temporary lockout, rate limitation, account suspension, verification delay, or technical failure originating from a third-party provider shall not be attributed to MailWoods.

MailWoods cannot, under any circumstances, be held responsible for third-party failures including but not limited to:

Google Workspace verification issues
Gmail SMTP restrictions
Cloudflare DNS downtime
Microsoft 365 server delays
Zoho admin verification requests
Registrar/server outages
Slow propagation
Sending rate changes
Policy updates or new restrictions

The Client agrees that MailWoods does not and cannot influence or modify third-party systems, nor does it guarantee any behavior or performance of these platforms.

DNS Propagation & External Network Delay Disclaimer

After MailWoods configures the Client’s DNS records, the updated values may take anywhere from a few minutes to 24–48 hours to propagate globally. DNS propagation depends on ISPs, global caching, TTL configurations, and server synchronization. These processes are 100% external and beyond the control of MailWoods.

MailWoods cannot accelerate, manipulate, or bypass DNS propagation times. During the propagation window, temporary downtime, delivery delays, or partial functionality may occur. Such issues are normal, expected, and not the responsibility of MailWoods. These delays do not constitute incomplete service, technical failure, or grounds for refund or dispute.

Workspace/Outlook/Zoho Billing Responsibility

MailWoods performs configuration only. The Client is entirely responsible for:

Purchasing Workspace/Outlook/Zoho licenses
Renewing subscriptions
Managing billing cycles
Adding payment methods
Verifying billing information
Responding to provider billing warnings
Avoiding account suspension due to non-payment

If the Client’s mailbox stops functioning because their Workspace, Outlook, or Zoho subscription expired, was suspended, or failed verification, the issue is entirely outside the responsibility of MailWoods. MailWoods does not manage or intervene in any form of subscription-based email service lifecycle. A suspended or expired email subscription does not qualify for refunds, reconfiguration, free fixes, or support.

No Deliverability Guarantee

MailWoods does not and cannot guarantee inbox delivery, primary inbox placement, spam avoidance, or consistent deliverability. Deliverability relies entirely on multiple external variables including:

Domain reputation
Sending volume
IP reputation
Gmail/Microsoft/Zoho filters
Email content quality
Recipient server rules
Authentication history
User behavior
Previous blacklist incidents

MailWoods configures SPF, DKIM, DMARC, and routing correctly, but deliverability outcomes are governed by recipient-side filters and global anti-spam policies. The Client agrees that inbox placement cannot be assured and may fluctuate at any time. These variations do not constitute failure of service.

No Guarantee of Third-Party Approval

During Google Workspace, Microsoft 365, Zoho Mail, or any other provider’s domain verification process, the provider may require additional documents, identity proofs, or business details to prevent misuse. MailWoods cannot bypass, influence, or override these verification requirements. The Client must provide all requested documents directly to the provider.

If the provider rejects the Client’s application, delays approval, or requests re-verification, MailWoods is not responsible. These issues arise from independent provider policies and do not qualify for refunds or compensation.

No Hosting, Storage, or Email Server Responsibility

MailWoods does not host or store any emails. We do not operate, control, or maintain any servers used by Gmail, Workspace, Outlook, Zoho, or cPanel.

MailWoods has no obligation to:

Provide mailbox storage
Maintain user accounts
Store messages
Restore deleted data
Manage quotas
Monitor email traffic
Prevent storage overages

All hosting responsibility lies entirely with the Client and their chosen provider. Any storage limits, inbox capacity issues, or hosting restrictions are outside the control of MailWoods and do not qualify for refunds or free support.

Service Suspension Rules

MailWoods reserves the absolute and unrestricted right to temporarily or permanently suspend the Client’s access to the Service in the event of suspected misuse, delayed access approvals, fraudulent behavior, abusive communication, incorrect login attempts, or non-compliance with these Terms. Suspension may occur without prior notice if MailWoods identifies unusual activity on the Client’s domain, email accounts, or associated platforms that threatens the safety, legality, or integrity of the setup process.

During suspension, MailWoods is under no obligation to continue configuration, provide updates, or offer support. Suspension does not reset the refund eligibility, nor does it entitle the Client to any form of compensation or extension. If suspended due to user behavior, the service may remain on hold until the Client resolves the issue; however, unresolved suspensions will automatically convert the Client’s order into a one-year voucher without eligibility for refund. MailWoods’ decision regarding suspension is final, binding, and non-negotiable.

Termination for Abuse, Spam, Fraud, or Policy Violations

MailWoods maintains a zero-tolerance policy toward abusive, unethical, illegal, or fraudulent activities. MailWoods may immediately terminate the Client’s service permanently if the Client engages in any of the following:

Spamming, phishing, scamming, or large-scale unsolicited email activity
Fraudulent payment attempts or unauthorized chargebacks
Verbal abuse, threats, harassment, or hostile communication
Attempting to use MailWoods’ setup for illegal business purposes
Repeatedly failing to provide correct access
Violating email platform terms (Gmail, Workspace, Outlook, Zoho)
Using the configured email system to deceive, mislead, or harm others

If MailWoods terminates a Client under these circumstances, no refund will be issued, no voucher will be provided, and the Client will be permanently banned from all future MailWoods services. MailWoods also reserves the right to report fraudulent clients to relevant authorities, email service providers, or payment processors.

Legal Action Clause (Strong & Enforceable)

The Client understands that any attempt to misuse the service, submit fraudulent disputes, initiate chargebacks without cause, use stolen payment methods, or engage in unlawful behavior connected to MailWoods may result in legal action. MailWoods reserves full rights to pursue civil or criminal action as mandated by applicable laws. This includes reporting fraudulent activity to:

Banks
Payment processors (PayPal, Stripe, Razorpay, etc.)
Email providers (Google, Microsoft, Zoho)
Domain registrars
Law enforcement agencies

MailWoods may pursue financial damages, legal compensation, recovery of losses, service termination charges, attorney fees, or any other remedy available under the law. By using MailWoods, the Client agrees to indemnify MailWoods from any claim arising out of misuse or illegal use of the configured email system. This clause is designed to protect MailWoods from exploitation and abuse, and it remains binding even after the service has been completed.

Limitation of Liability

MailWoods’ total liability for any claim—whether based on contract, negligence, breach, error, or any other legal theory—is strictly limited to the amount paid by the Client for the specific setup service. MailWoods shall not be liable for any:

Data loss
Email delivery failure
Lost business opportunities
Financial loss
Reputational damage
Service downtime
Spam filtering
Third-party outages
Delays caused by DNS propagation
Device-level malfunctions
Misuse or negligence by the Client
External cyber-attacks, hacks, or unauthorized access after setup

The Client agrees that all services are provided on a technical and configuration-only basis, and MailWoods does not guarantee ongoing performance. MailWoods cannot be held responsible for issues beyond its immediate technical role.

Warranty Disclaimer (AS-IS Service)

All MailWoods services are provided strictly on an “AS-IS” and “AS AVAILABLE” basis. MailWoods makes no express or implied warranties, including but not limited to warranties of reliability, accuracy, availability, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.

MailWoods does not guarantee:

Inbox placement
Spam-free operation
100% uptime
Perfect deliverability
Third-party verification success
Future compatibility with platform updates
Protection against blacklisting or domain reputation issues

The Client acknowledges that all external email service providers operate independently, and MailWoods cannot guarantee their behavior or results.

MailWoods does not access, view, store, edit, interact with, or manage any user-owned media or data, including but not limited to photos, videos, documents, attachments, business files, contact lists, or personal content stored in any device, cloud account, email inbox, hosting panel, or third-party platform. The Client understands and agrees that all such media, files, and data remain solely under the Client’s responsibility and ownership at all times.

MailWoods shall not be held liable for any loss, deletion, modification, corruption, unauthorized access, or damage to the Client’s data or media, whether caused by device malfunction, user error, malware infection, virus attack, ransomware, hacking attempts, compromised accounts, storage limits, third-party outages, or any other internal or external factor. The Client is solely responsible for maintaining secure devices, updated antivirus protection, regular backups, two-step verification, and safe data practices.

MailWoods provides technical configuration services only and does not guarantee protection against viruses, malware, phishing attempts, or cyber security vulnerabilities. The Client acknowledges that any loss of data, files, media, hardware failure, system damage, or breach occurring before, during, or after the configuration process is entirely outside the scope of MailWoods’ responsibility, and does not constitute grounds for refund, compensation, dispute, or legal claim.

This clause applies universally to all services, devices, platforms, and accounts used by the Client and remains effective even after service completion.

Force Majeure Clause

MailWoods shall not be held responsible for any delay, disruption, or failure to provide services due to circumstances beyond its reasonable control. These include but are not limited to:

Natural disasters (flood, earthquake, fire)
Internet or power outages
National emergencies
Strikes or labor disputes
Political unrest
Global DNS disruptions
Server crashes by external providers
EPIC outages (Google, Microsoft, Zoho, Cloudflare failures)

During such events, service timelines may be delayed without liability, refund, or compensation to the Client. MailWoods will resume services once conditions permit, at its sole discretion.

Governing Law

This Agreement and all dealings between MailWoods and the Client shall be governed exclusively by, and interpreted in accordance with, the laws of India, without regard to any conflict-of-law principles. The Client acknowledges that all legal rights, obligations, and protections contained within this Agreement derive their authority from Indian statutory law, regulations, commercial law, and judicial principles applicable to digital and technical services. All services are deemed to be performed digitally within the territorial jurisdiction of India, regardless of the Client’s physical location or nationality.

Jurisdiction

The Client agrees that any dispute, claim, controversy, or legal action arising from or relating to this Agreement shall fall under the exclusive jurisdiction of the courts of India. The Client irrevocably consents to Indian courts as the sole legal venue for all proceedings. No international court, foreign jurisdiction, arbitration board, or tribunal shall have authority or standing to adjudicate matters involving MailWoods. The Client agrees not to pursue legal action outside India under any circumstances.

Modification of Terms

MailWoods reserves the full and unrestricted right to modify, update, revise, alter, or replace these Terms at any time, without prior notice to the Client. Updated Terms will take immediate effect upon publication or communication. It is the Client’s responsibility to review the Terms regularly and remain informed of any changes. Continued use of MailWoods services after updates constitutes automatic acceptance of the revised Terms. MailWoods is not obligated to individually notify Clients regarding modifications unless legally required.

Intellectual Property Rights

All content, documentation, text, legal wording, branding, service descriptions, graphics, website elements, guides, instructions, and materials created or provided by MailWoods are the exclusive intellectual property of MailWoods. The Client may not copy, distribute, edit, reproduce, resell, or use MailWoods’ proprietary content for commercial purposes without explicit written authorization. Any unauthorized use of MailWoods intellectual property may result in legal action, including claims for damages, injunctive relief, and applicable statutory remedies.

Confidentiality & Data Handling

MailWoods respects Client confidentiality and uses access credentials solely for the purpose of performing configuration tasks. MailWoods does not store passwords, sensitive codes, or private email content beyond the duration of setup. The Client acknowledges that limited non-sensitive information—such as domain details, email IDs configured, or billing references—may be stored internally for support and record purposes. MailWoods is not responsible for post-setup data loss, unauthorized access resulting from user negligence, or breaches originating from third-party providers.

The Client accepts full responsibility for safeguarding their login credentials and agrees to change passwords immediately after the setup is completed. MailWoods is not liable for any unauthorized access after the service concludes.

Entire Agreement Clause

This Agreement constitutes the complete and entire understanding between MailWoods and the Client regarding the services described herein. It supersedes all prior agreements, proposals, conversations, negotiations, promises, or representations—whether written or verbal. No external statement, discussion, expectation, or assumption shall modify the Terms unless formally incorporated into an updated version of this Agreement. The Client agrees that no reliance shall be placed on informal suggestions or non-contractual communication.

Severability Clause

If any clause, section, or provision of this Agreement is found to be invalid, unlawful, or unenforceable by a competent court, the remaining provisions shall continue in full force and effect. The invalid portion shall be interpreted in a manner consistent with applicable law to preserve the original intent. The Agreement shall not be rendered void due to the invalidity of a single clause.

Contact Information

For all service-related inquiries, technical support requests, Terms of Service clarifications, or any form of official communication, the Client must contact MailWoods exclusively through the authorized support email: legal@mailwoods.com

All correspondence must be directed solely to this address to ensure proper documentation, accurate case tracking, and legally compliant record-keeping. MailWoods processes support queries based on operational workload, case complexity, and internal prioritization. While response times may vary depending on business volume, MailWoods generally aims to reply within 24–48 working hours.