SECTION 1 — SUPPORT POLICY

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MailWoods is committed to providing smooth and reliable assistance to all customers. Our primary support channel is email, and customers can contact us anytime at support@mailwoods.com for technical queries, service assistance, or troubleshooting needs. Sales inquiries may be handled through email, WhatsApp, or phone depending on availability. After a customer purchases a service, additional communication channels such as WhatsApp, phone, or chat may be offered based on the plan or pricing tier selected by the customer.

MailWoods generally responds within 24–48 working hours, although actual response time may vary depending on workload, complexity, or ongoing technical operations. We offer 30 days of free support after setup, depending on the selected plan. Support includes DNS rechecking, minor adjustments, guidance, basic troubleshooting, and assistance related to issues directly connected to the original setup. If DNS records are overwritten by another platform, MailWoods may reconfigure them at additional cost.

Support does not include device configuration (mobile, tablet, or laptop), Workspace/Outlook/Zoho billing tasks, password resets, issues arising from user-side DNS changes, account suspension due to misuse, or third-party outages (Google, Microsoft, Zoho, domain registrars, Cloudflare, etc.). Customers are advised to maintain correct device settings, strong passwords, two-step verification, and avoid altering DNS records after setup.

 

SECTION 2 — COOKIES POLICY

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The MailWoods website uses cookies to ensure security, improve performance, and enhance user experience. We use Cloudflare security cookies, analytics cookies, affiliate tracking cookies, and cookies from platforms such as Google and Meta for essential website functions and basic analytics. Advertising cookies may be introduced in the future as part of website enhancements or promotional features.

These cookies do not store sensitive personal information. Essential cookies used for website functionality cannot be disabled, but users may disable non-essential cookies through their browser settings. Some website features may not function correctly if certain cookies are disabled. By using the MailWoods website, the customer consents to the use of cookies as described in this section.

 

SECTION 3 — DISCLAIMER POLICY

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MailWoods provides configuration-only services, including DNS setup, Gmail/SMTP configuration, Google Workspace, Outlook/M365, Zoho Mail adjustments, and Cloudflare integration. We do not provide email hosting, storage, inbox management, or long-term email infrastructure. All email sending limits, spam filtering behavior, server rules, and verification outcomes are controlled solely by third-party platforms such as Google, Microsoft, Zoho, Cloudflare, and domain registrars.

MailWoods does not guarantee inbox placement, deliverability, spam avoidance, sending limit increases, or uninterrupted service. We are not responsible for delays caused by DNS propagation, device issues, browser errors, internet problems, or third-party outages. We are also not responsible for any virus, malware, data loss, device corruption, or unauthorized access occurring on the customer’s device or accounts before, during, or after setup.

Customer actions such as changing DNS records, modifying email settings, disabling two-step verification or App Passwords, or altering configurations after completion may break the setup. These issues do not fall under MailWoods’ responsibility, and corrections may require paid assistance.

 

SECTION 4 — ACCEPTABLE USE POLICY (AUP)

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MailWoods does not allow, endorse, assist, or participate in any misuse of configured email systems. This includes but is not limited to spam, phishing, fraud, bulk unsolicited messages, illegal activities, abusive behavior, impersonation, or harmful communication. MailWoods is a technical setup provider only and has no involvement in how the customer uses their email account after setup.

The customer is fully responsible for their own sending behavior and must comply with Gmail, Google Workspace, Outlook, Zoho, and Cloudflare policies. If a customer engages in spam or fraudulent activities, their email service provider may suspend or terminate their account. Such actions are solely the customer's responsibility and have no connection to MailWoods. MailWoods may refuse future service to customers who misuse email systems or violate professional standards.

MailWoods does not tolerate abusive, threatening, or disrespectful communication toward our team. We maintain the right to discontinue support or decline service if communication becomes hostile or inappropriate.

 

SECTION 5 — DATA DELETION POLICY

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MailWoods respects customer privacy and follows strict temporary-access procedures. We do not store passwords, OTPs, recovery codes, App Passwords, or sensitive login details. All access credentials provided for setup (Cloudflare, DNS provider, Gmail, Workspace Admin, Outlook Admin, Zoho Admin, hosting panel) are used only for configuration and are deleted immediately once the task is completed.

MailWoods may retain non-sensitive data such as customer email, domain name, order details, billing records, and support history for internal record-keeping, invoice generation, and future support reference. If a customer wishes to request deletion of stored non-sensitive data, they may contact us at any time.

Customers are strongly advised to change their main password after setup is complete. However, they should avoid altering their App Password or disabling two-step verification if their SMTP configuration depends on it, as doing so may break email sending functionality.